Aldersgate College

Speak Up.
Be Heard.

V.O.I.C.E. — Virtual Outlet for Institutional Complaint Engagement. A modern platform for students, staff, and visitors to submit concerns, track resolution, and engage with the institution — securely and in real time.

Explore Features
Real-time
Chat & Tracking
Multi-media
Text, Image, Voice, Video
OTP Secure
Email Verification
Features

Everything You Need

A complete ecosystem for submitting, tracking, and resolving institutional concerns.

Text Complaints

Submit detailed written complaints by selecting a category and describing your concern. Edit or delete while pending.

Image Attachments

Attach multiple images as evidence. Visual proof helps administrators understand concerns faster.

Voice Recording

Record audio directly from your browser using the MediaRecorder API. Speak your concern naturally.

Video Files

Upload video recordings as supporting evidence. Capture incidents as they happen.

Real-time Chat

Private messaging with assigned administrators. Send texts, images, and voice messages instantly.

Feedback

Rate your experience and submit feedback on the quality of service provided by each office. Help us improve every day.

Real-time Tracking

Monitor your complaint status from submission to resolution. Get notified of every update.

Polls & Reports

Participate in institutional polls and view live results. Generate detailed reports and analytics.

How to Get Started

Who Can Use V.O.I.C.E.?

Designed for every member of the Aldersgate College community.

Users

Students & Staff (Teaching & Non-Teaching)

  1. 1

    Click "Get Started" and choose Student or Employee.

  2. 2

    Fill out the registration form — ID number, email, password, and other details.

  3. 3

    Verify the OTP code sent to your email.

  4. 4

    Wait for admin approval of your account.

  5. 5

    Log in to submit complaints, upload text, images, voice, and video, and track status in real time.

Visitors

No account needed

  1. 1

    Click "Get Started" and choose Visitor, or sign in with Google.

  2. 2

    Fill out the basic registration — name and email.

  3. 3

    Verify the OTP code via email.

  4. 4

    Choose your visitor type.

  5. 5

    Submit a complaint without an account, attach evidence, and track using your reference number.

Customer Feedback

We Value Your Feedback

Share your experience to help us improve our services. Your feedback lets the administration assess the quality of service provided by each office, recognize areas for improvement, and ensure that the Aldersgate College community is always served with excellence.

Ready to Speak Up?

Join the V.O.I.C.E. community and help make Aldersgate College a better place for everyone.